Johns Creek claims don’t get approved on opinions — they get approved on evidence. We follow Inspector Roofing Protocols™ so your claim packet speaks in the carrier’s language: inspection-first verification, forensic documentation, and Xactimate-aligned scope accuracy.
| Critical Standard | Typical Contractor | Inspector Roofing Protocols™ |
|---|---|---|
| Inspection method | Visual scan / “looks fine.” | Inspection-first verification using HAAG-style differentiation. |
| Documentation | Unlabeled photos. | Labeled slope mapping, test squares, collateral evidence log. |
| Estimating format | Contractor quote. | Xactimate-aligned scope (carrier-readable line items). |
| Routing / next step | “File and hope.” | Clear routing (Denied / Underpaid / Approved / Unsure → correct hub). |
| Safety + liability | Inconsistent compliance. | OSHA fall protection to reduce homeowner liability exposure. |
We confirm storm-related damage versus normal aging using HAAG-style criteria and collateral indicators (soft metals, vents, gutters, AC fins) so the carrier can’t default to “wear and tear.”
Evidence is organized by slope with labeled photos, test-square density, and a collateral log — so the adjuster walkthrough follows documented findings (not guesswork).
Claim stage determines next step: Unsure → inspection-first, Denied → denial route, Underpaid → scope-gap route, Approved → build-to-scope + code.
Restoration is executed to match approved scope and code requirements, reducing delays and supplement friction.
Start with an inspection-first documentation packet, then file your claim with facts in-hand.
Route into the denied/underpaid path so scope gaps and misclassification are addressed with evidence.
If your roofer can’t deliver the items below, your claim rests on opinion. Protocols™ replaces opinion with evidence.
Serving Johns Creek + North Fulton. Overseen by Richard Nasser • HAAG Certified • Xactimate Certified.
Many hail impacts aren’t visible from the ground. A proper inspection checks for functional indicators (bruise patterns, granule displacement, collateral hits) and documents them by slope.
In most cases, homeowners should file the claim to maintain policy control. A contractor’s role is to provide a documented inspection packet first so your claim is fact-based.
The meeting should follow the documentation: mapped test squares, labeled collateral evidence, and a clean packet that keeps the conversation about verified findings.
