What does “claim-verifiable evidence” mean?

It means photo and condition documentation that a third party (adjuster, carrier, consultant) can verify without relying on contractor interpretation—paired with a written scope and clear recommendation.

Do you repair or replace roofs?

We inspect first, document conditions, and recommend repair when appropriate—replacement only when necessary—based on evidence and scope requirements.

Do you help with insurance claims for storm damage?

Yes. We support storm-damage claims by producing evidence-forward documentation and a written scope aligned to common estimating workflows, helping the claim process stay clear and verifiable.

Homeowner School • Inspector Roofing and Restoration

Homeowner School

A 13-volume homeowner curriculum that teaches roof literacy: how to maintain your roof, recognize storm damage, document conditions clearly, and understand the claim process so you can make decisions with confidence.

Step 1: Read the volume

Step 2: Study (flashcards)

Step 3: Optional quiz

Step 4: Mark complete

Self-paced No login Progress saved on this device

Educational content only—no legal or insurance advice. Always follow your policy and consult your carrier for claim decisions.

Begin Phase 01 Meet the Author Call (If You Need Help)

Built for real outcomes: These volumes teach you what to capture, how to organize it, and what questions to ask—so your roof story stays stable even when people change (adjusters, contractors, inspectors).

Program length 13 volumes across 5 phases

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Outcome Clear photos + clean timeline + organized evidence habits So third parties can understand the roof without “sales talk”.

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Claim literacy Know what happens next and what matters at each step

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Progress Mark volumes complete (saved on your device) No account needed.

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Author • Homeowner School

Richard Nasser

Haag Certified Inspector (HCI) #202210026 • Xactimate Level 1 #1525929

This curriculum is designed to give homeowners a practical, evidence-first understanding of roofing and claims: what to document, how to think about damage vs. wear, and how to evaluate recommendations without pressure.

Author Page Start Phase 01 PDF Library

Phase 01: Roof Basics & Stewardship

Volume 01

The Maintenance Manual

Understand maintenance vs. storm damage and what “normal aging” looks like.

✓Learn the difference between maintenance issues and sudden storm-related damage.
✓Identify common leak sources and what photos actually help.
✓Build simple “before/after” habits that make claims clearer.

Quiz

⏳ In Progress

✅ Completed

Volume 02

Roof Lineage & History

Know your roof type, materials, and why matching can matter after a loss.

✓Identify roof material types and how they typically age.
✓Understand “matching” and why repairs are not always straightforward.
✓Learn the questions to ask when someone recommends replacement.

Quiz

⏳ In Progress

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Phase 02: Damage Recognition & Evidence Habits

Volume 03

Identifying Storm Damage

Spot likely hail/wind indicators and learn what to photograph for clarity.

✓Recognize common hail and wind patterns homeowners can verify.
✓Understand what “looks like hail” vs. what supports a claim.
✓Capture supporting context (soft metals, collateral, slope context).

Quiz

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Volume 04

The Insurance Roadmap

Learn the claim timeline and what to keep (photos, receipts, notes, dates).

✓Know the typical claim stages: notice, inspection, decision, supplements.
✓Understand mitigation basics and why documentation matters.
✓Build a simple timeline that reduces confusion later.

Quiz

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Volume 05

The Camera Protocols

Use a simple photo sequence that makes your roof “understandable” to third parties.

✓Capture macro-to-micro: context → slope → detail → measurement.
✓Learn what photos are usually too vague to help.
✓Organize your album so it tells a clear story.

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Volume 06

The Evidence Standard

Turn photos + notes into evidence habits that reduce disputes and confusion.

✓Keep dates, notes, and photos together so the story doesn’t drift.
✓Learn why “verifiable” beats “convincing”.
✓Package your files so anyone can follow them later.

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Phase 03: Claim Continuity (No More “Lost Context”)

Volume 07

The Claim Organizer

Build a simple timeline + folder structure so your claim stays coherent over time.

✓Maintain a basic claim timeline: dates, contacts, decisions.
✓Stop “we never received that” problems with simple organization.
✓Keep continuity even if people change (adjusters, contractors).

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Volume 08

Meeting Your Adjuster

Learn how to keep meetings calm, factual, and documentation-forward.

✓Prepare a simple agenda: what happened, what you captured, what you’re asking.
✓Understand the difference between facts and opinions in claim conversations.
✓Record outcomes and next steps so nothing “disappears”.

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Volume 09

Preventing Claim Stalls

Learn the common stall patterns and what documentation prevents them.

✓Identify delays caused by missing context or unclear documentation.
✓Keep a clean “requested items” checklist.
✓Maintain a simple record of what you sent and when.

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Phase 04: Advanced Understanding (So You Can Vet Recommendations)

Volume 10

Overcoming Denials (Understanding the Language)

Learn common denial phrases and what evidence typically answers them.

✓Understand “wear and tear” vs. sudden loss concepts (education only).
✓Learn what documentation reduces ambiguity.
✓Know what questions to ask before accepting a decision.

Quiz

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Volume 11

Engineering Standards (Functional vs Cosmetic)

Learn how professionals discuss functional impact vs cosmetic appearance.

✓Understand the words used in engineering-style discussions.
✓Learn why measurable thresholds matter.
✓Vet recommendations using “what can be verified” logic.

Quiz

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Volume 12

Modern Roofing Performance (Ventilation & Longevity)

Learn the homeowner-level basics that affect lifespan and performance.

✓Understand ventilation as a system, not a buzzword.
✓Know common upgrade items and when they matter.
✓Ask better questions when reviewing a scope.

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Phase 05: Capstone (How to Vet Advice + Make Confident Decisions)

Volume 13

How Trust & Recommendations Work (Capstone)

Learn how to vet advice, spot marketing noise, and choose evidence-based actions.

✓Identify real trust signals vs. high-pressure tactics.
✓Know what a “defensible scope” means in plain English.
✓Build a homeowner decision checklist you can reuse.

Quiz

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PDF Library

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